It’s an instant download — the file is available the moment your payment clears, straight from your order confirmation. Nothing ships and there’s no email delay.

Any device with a browser — phone, tablet or laptop. You open the downloaded file the same way you’d open a web page, and the layout adapts to the screen size.

Refunds are handled under our store’s Refund Policy (30 days), which covers the details for digital access.

No, and that’s deliberate. It writes the message and you copy it into your own email, chat window or the store’s contact form — no store is contacted, no account is connected, and nothing leaves your device.

It stays in the browser you opened the file in, and the whole thing runs offline. Nothing is uploaded anywhere, and you can export a backup to keep a copy or move it to another device.

That’s one of the situations it’s built around. You say what happened instead — silence, a reply that answered nothing, a promise that wasn’t kept, or a refusal — and you get a short sequence to work through plus a follow-up that refers back to the original message rather than retelling it.

Yes. Each purchase gets its own case, and they sit side by side with their status and the date each one is due a nudge, so nothing quietly goes cold.

Yes — missing downloads, file access, a wrong version, a duplicate payment or instructions that don’t work all have their own route, and the message asks for different things than one about a damaged parcel.

You choose how it reads. The same case can be written warm and short, plainly neutral, or firm without being rude, and the wording changes accordingly.

No. It’s an organisation tool for your own messages — it doesn’t interpret store policies or your local rights, and it can’t guarantee a refund, a replacement or any other outcome.