It’s an instant download — the files are available the moment your payment clears, straight from your order confirmation. Nothing ships and there’s no email delay.

Any device with a browser — phone, tablet or laptop. You open each downloaded file the same way you’d open a web page, and the layout adapts to the screen size.

Refunds are handled under our store’s Refund Policy (30 days), which covers the details for digital access.

No — they’re four separate files, each saving to its own browser storage. What connects them is the order: the shade match and style profile set what to buy and how to wear it, and the planner and checklist are what keep it running week to week. That also means nothing is pooled anywhere.

They’re only available together. Planning a week of looks around the wrong shade, or building a kit around a style that isn’t actually yours, is the exact mistake the other stages exist to prevent.

No. If you already know your shade, start with the style profile and come back to the matcher later — the order helps, but it isn’t a lock. The brush checklist is worth doing any time, independent of the rest.

It’s a strong starting point you can do at home in real light, not a replacement for an in-person match when one’s available. Store lighting and testers vary, so treat the result as your baseline and adjust from there.

No. Undertone and depth here are cosmetic readings you take yourself, used to match product shades. They don’t assess or diagnose any skin condition.

Into your own browser and nowhere else. Nothing is uploaded, which matters here since you’ll be entering your own answers and products. Copy or print your shade, profile, week, or kit list if you want copies that outlive your browser data.